Appointments are scheduled.
Few are ready.
The referral may not have arrived. The imaging may be incomplete. The intake form may be half-done.
As your appointment preparation agent, Treffa chases what's missing before patients arrive — so check-in isn't where you first spot the gaps.
The problem
Missing referrals or prior diagnostics discovered only at check-in
Staff manually chasing patients for documents days before appointments
Doctors improvising when preparation is incomplete
Some rough numbers
Missing referrals, incomplete intake, and staff improvising while patients wait. The week absorbs all of it, rarely as something you can neatly report.
The wasted time still has a billable shape. Most practices just never measure it.
What might that add up to for you?
Weekly, from those sliders
6 under-prepared starts per week × 10 min each → ~1.0 hrs/week
Roughly, from what you entered above:
€650 per month
1.0 hours per week
312 appointments per year that start unprepared
Qualifying specialties
How Treffa solves this
Treffa flags gaps early — before you're live with the patient.
Define requirements per appointment type
Referrals, prior imaging, lab results, intake forms — made explicit and enforced automatically.
Automated patient reminders
SMS, email, and WhatsApp reminders with upload links. No portal login required.
Staff escalation before the appointment
Incomplete preparation is flagged 48h before the slot. Staff decide — override, reschedule, or dismiss.
Example
A radiology practice requires a referral, prior imaging, and a completed questionnaire for every MRI appointment. Treffa sends the patient a preparation link automatically. 48 hours before the slot, the referral hasn't arrived — Treffa escalates to the front desk. It's resolved by the next morning. Before the appointment, the radiologist receives a briefing: referral summary, prior imaging notes, questionnaire responses. The appointment starts as it should.